Stakeholders who believe they may be potentially affected by the Company’s activities may submit a grievance through the local grievance mechanism by sending an email to compliance@bucim.mk or by contacting the relevant departments of the Company directly.
If, following the completion of the local grievance procedure and reconsideration of the grievance, the stakeholder believes that the matter has still not been adequately resolved, they may escalate the grievance to the Group through its official communication channels.
BUCIM DOOEL
Address
Marshal Tito bb
2420 Radovish
Republic of North Macedonia
Phone: +389 (032) 637 004
Bucim’ potentially affected stakeholders can submit a grievance at Group emailing it to compliance@bucim.mk or contacting the Group offices. The grievances shall be submitted to the headquarters when the local grievance mechanism procedure has been exhausted and after refiling the grievance, the potentially affected stakeholder considers the grievance has not been resolved
BUCIM DOOEL
Address
Marshal Tito bb
2420 Radovish
Republic of North Macedonia
Phone: +389 (032) 637 004
FAQ
A grievance is a concern or complaint raised by an employee about workplace issues that affect them personally (e.g., unfair treatment, workload, harassment).
Whistleblowing involves reporting serious wrongdoing that affects the organization or public interest (e.g., fraud, corruption, safety violations).
You may raise a grievance about:
Unfair treatment or discrimination
Harassment or bullying
Pay, benefits, or working conditions
Workload or job responsibilities
Breach of company policies
Grievances can be raised by:
Speaking directly to your line manager
Submitting a written complaint to HR
Using the company’s grievance reporting system or email
Whistleblowing applies to serious concerns such as:
Fraud, theft, or financial misconduct
Bribery or corruption
Health, safety, or environmental risks
Legal or regulatory breaches
Data protection or cybersecurity violations
You may report concerns through:
A designated whistleblowing hotline or email
The compliance or ethics officer
An independent third-party reporting channel (if available)
Reports can be made anonymously, where allowed by law.
